DemandGen Radio

How to Transform Your Customer Experience

June 9, 2022

In the third and final episode of this re-released series, Carlos Hidalgo and David discuss the importance of customer expansion and maintaining a strong customer experience.

Listen as David and Carlos discuss:

  • What B2B and B2C companies can learn from each other.
  • How you can evaluate and redesign your buyer's journey.
  • The importance of a Chief Experience Officer role.
  • Why you need to focus on customer retention and upselling. 

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