In the third and final episode of this re-released series, Carlos Hidalgo and David discuss the importance of customer expansion and maintaining a strong customer experience.
Listen as David and Carlos discuss:
- What B2B and B2C companies can learn from each other.
- How you can evaluate and redesign your buyer's journey.
- The importance of a Chief Experience Officer role.
- Why you need to focus on customer retention and upselling.
Check out the resources mentioned:
- David Lewis' LinkedIn
- The D3 Methodology E-book
- David's Blog
- All D3 Resources
- Free Consultation with a Strategic Advisor
- 10 minute D3 Methodology Explainer Video
- DemandGen TV